Frequently Asked Questions (FAQ)
How does the reservation process work?
If you are interested in making a reservation with Cresta Blava, please check the availability calendar first. We require half of the total rate to confirm your reservation. The second half of your balance is due seven days before your arrival. When your reservation is paid in full we will email you arrival instructions including directions and the combination to enter the property.
Is there a minimum stay?
There is a 2 night minimum stay and a 3 night minimum on holiday weekends.
Why are taxes and cleaning fees extra?
While the base rate is a daily cost, cleaning fees are one-time charges. Keeping them separate allows us to offer you the lowest price whether you stay two nights or twenty. It also means you'll be charged sales tax only on the base rate - not on any other fees. Additionally, having our reservation system itemize these expenses cuts our bookkeeping time dramatically, so we can pass those savings along to you.
What are the roads like?
This is mountainous property. The public roads are paved. However the roads in Shenandoah Woods are gravel or hard packed dirt surfaces. You may experience potholes, ruts, steep inclines and rough terrain. Most vehicles have no trouble accessing the properties as long as you drive safely and slowly. We do not recommend low profile vehicles such as sports cars. During inclement weather such as snow or ice you may be required to have 4 wheel drive or tire chains. We do have snow removal equipment and will make every attempt to clear roads as soon as possible during snow conditions. We do recommend travel insurance. We do not give refunds for road conditions that are out of our control.
What forms of payment are accepted?
Visa, MasterCard, Discover, American Express, traveler's checks and cash. No checks please.
Where do I check in?
We do not have an office onsite. Guests are provided directions and combinations to the keyless entry. You may let yourself in when you arrive.
What are the check-in and check-out times?
Check-in is any time after 4:00 PM and check-out is by 11:00 AM.
What is provided in Cresta Blava?
We provide sheets, towels, blankets, pillows, toilet paper, and paper towels. The kitchen has hardware like plates, glasses, flatware, pots, pans, coffee makers, etc.
What do our guests need to bring?
Toiletries, food, charcoal, and, of course, your clothes.
What is the cancellation policy of Cresta Blava?
If a reservation is cancelled at least 30 days before the arrival date the full amount of the initial payment will be refunded less a $50 cancellation fee. If you cancel with fewer than 30 days notice but more than 7 days notice half of the initial payment will be refunded, less any credit card processing fees. If you cancel with fewer than 7 days notice there is no refund. Travel insurance is recommended. Two sites which might help you are Travel Guard and Insure My Trip.
What is there to do in the area around Cresta Blava?
Take a look at our Local Area page. From hiking and fishing to horse back riding and wineries to the visual and performing arts, the Shenandoah Valley has lots to offer.
Are dogs allowed in Cresta Blava?
Cresta Blava does not allow pets. Disabled persons may be accompanied by a nationally registered service dog which has been trained to perform a specific task with prior approval. Emotional Support animals are not permitted. If you wish to bring a service dog, please answer the following in the QUESTIONS AND COMMENTS section when you make your reservation online: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform? If you've already made your reservation, please contact us and answer the same questions as soon as possible. For the benefit of future guests with allergies, please keep the impact of any service animal to a minimum by having them professionally groomed before your arrival and keeping them off of all furniture. Never leave a service animal unattended inside Cresta Blava. Failure to comply in full with Cresta Blava’s animal policies will result in immediate eviction and/or additional charges to the credit card on file for required cleaning and any assessed damages. If desired, we can provide you with contact information for a nearby boarding kennel to care for your pets during your stay with us.
Is smoking allowed in Cresta Blava?
There is no smoking permitted inside our properties. Cigarette butts are not to be thrown on the ground or off any of our decks and any other smoking related waste is to be properly extinguished and immediately disposed of after use.
Are outdoor fires allowed?
An outdoor fire table is located on the deck for your enjoyment. This is the only location an outdoor fire is permitted (other than the charcoal grill). Please use extreme caution and follow any state or local fire restrictions. The use of fireworks is not permitted.
Will guests encounter any wildlife?
Wild animals share the Shenandoah Valley and our property. You may see deer, bear, raccoons, foxes, skunks, snakes, etc. Feeding or disturbing the wildlife is prohibited. Do not leave food and trash outside unless your property has outdoor trash containers. Please use caution and common sense.
Is hunting allowed?
For the safety of all guests, archery, discharging of firearms, trapping or hunting of any kind on Cresta Blava property is strictly prohibited and will be prosecuted to the fullest extent of the law. Legal carry of weapons is permitted with adherence to Virginia State law.
Are there quiet hours?
Quiet hours are between 10:00 pm and 7:00 am. The owners and guests will cooperate to ensure a peaceful environment.
Where do we put trash and recyclables?
Please dispose of trash in the provided containers. Please rinse and sort recyclables and dispose in the marked containers, if provided.
Is Cresta Blava air conditioned and heated?
Cresta Blava has central air conditioning and heating. Please do not set cooling controls below 72 degrees. If you open windows please turn off the HVAC system.